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Home Health Services Overview

RI DOH Vaccine Reporting

CharterCARE Home Health Services works to get our patients back on their feet in the safety and comfort of their own home, under the supervision of their physician, visiting nurses, therapists, and aides.

To inquire about our services please contact our Intake Department at 401-456-2273.

CharterCARE Home Health Services is a hospital-based visiting nurse service licensed by the Department of Health, accredited by the Joint Commission. Our patient satisfaction surveys tell us that our patients are very happy with our services.

Our record for quality is confirmed by national accrediting agencies. Following a four day survey in June 2017, CharterCARE Home Health Services earned The Joint Commission’s Gold Seal of Approval for accreditation by demonstrating compliance with The Joint Commission’s national standards for health care quality and safety. The accreditation award recognizes our Home Health Services' dedication to continuous compliance with The Joint Commission’s state-of-the-art standards.

Initially established as Roger Williams Medical Center Home Care in 1987, we are a fully licensed, Medicare and Medicaid-certified, home health agency. We believe it is equally important for us to understand, reassure and respect the families and significant others of our patients. Collaboration with all parties is a vital part of the recovery process. To inquire about our services please contact our Intake Department at 401-456-2273.

Our Mission

We seek to attain excellence in the home health care services. We foster communication and collaboration between all employees and specialties to ensure the optimum quality care and superlative service. It is our goal to be the home health care provider and employer of choice in Rhode Island and bordering Massachusetts.

Our Services

We have established a patient-centered, primary care approach to the delivery of in-home care. The care we offer is delivered by skilled nurses, CNAs, certified rehabilitation specialists, medical social workers, and registered dieticians. We provide our services to clients in Rhode Island and some bordering towns in Massachusetts.

Our Medical Director

John A. Stoukides, MD, ScD., has been practicing medicine for 32 years and is board-certified in Internal medicine, Hospice and Palliative Medicine, Quality Assurance, and Utilization Review. He is Vice Chairman of the Department of Medicine and Chief of the Division of Geriatrics and Palliative Medicine at Roger Williams Medical Center and also serves as Medical Director of Utilization Management for CharterCARE Health Partners. He has been overseeing the COVID vaccination program at CharterCARE hospitals where they have successfully inoculated more than half of the system’s approximately 3,000 employees. He received his pharmacy degree from URI and medical degree from Tufts University School of Medicine along with an Honorary doctor of science in Geriatrics from URI in 2005. He serves as a Clinical Professor of Pharmacy at URI, Assistant Professor of Medicine at Boston University School of Medicine and Warren Alpert Medical School at Brown University, and is Associate Professor of Nursing at URI. Dr. Stoukides has a private practice in East Providence.

Personal Emergency Response System

Our Personal Emergency Response System (Lifeline program) is designed to reduce the risk of living alone. In the event of a fall or emergency, help is available at the push of a button. The personal help button connects you to a trained Personal Response Associate who can send help quickly to your home, 24 hours a day, 7 days a week. If you have any questions, or would like to discuss your particular needs please contact us at 401-456-2273.

Hear What Our Patients Are Saying! 

"Just writing a note of appreciation and gratitude for the post-op home visits arranged by my surgeon, Dr. David Cloutier at Miriam Hospital.
My primary nurse was Joanne Jenson, RN and she was outstanding.  I work in healthcare in administration services and recognize that these services are a god-send and necessity for so many. She was very kind, patient, and compassionate throughout all her visits.  New nurses, Lina and Kim, visited when Joanne was away, and they too were wonderful.
Jackie in your office was always friendly and very helpful whenever I phoned for assistance."
"I would like to thank one nurse in particular for the very excellent care he gave my husband and myself.  His name is Ron.  He was very attentive to my husband’s needs and explained everything in detail so I could help my husband.  He also always took some time before he left to check on how I was doing as well and had many good suggestions for me to help better care for my husband."
"Both of the PT staff that came to my home were great.  They contacted me when they said they would and always showed up within the appointment window.  They were both informative, courteous and respectful.  Lena, my main PT, was also a kind and gentle task master.  She made a painful rehab as “fun” as possible.  When I went for my post op visit, the surgeon said my progress was better than most."
"Excellent health care providers.  Thank you!"
"Agency and nurse were very accommodating.  Nurse was willing to come to my home at the time most convenient for me.  Nurse also took time to explain what he was doing and why.  Very pleasant personality."